Smootree Malaysia

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Privacy Policy

This privacy policy is set by “Smootree Holdings Sdn Bhd” for protecting any information you give to us when you use our website. When you summit your personal data to us, we can ensure that your information will be protected and we will not sell or share your data with other parties for benefit purpose. We reserve the right to change this policy by updating our pages. It is your responsibility to check our Terms and Conditions and Privacy Policy regularly when browsing our site. By using our site, you consent to our Privacy Policy. Content on our site is copyright-protected and is under the property of Smootree Holdings Sdn Bhd.

Collecting your personal data

We will collect your personal data when you sign up an account on our site, participate in survey, sweepstakes, emailing us, make an order with us or sign up any services provided by us. These data include your name, gender, data of birth, job title, contact information including email address, billing address and delivery address. Data collected will be a reference for us to improve our product and site to provide better services by understanding our customers’ need. We do not have the intention to collect information from anyone under the age of 13. Our services are all directed to people at the age of at least 13 years old or older.

When using our site, it automatically acknowledges that you agree that we contact you by email, telephone or letter to inform you about our new products, special offer or other marketing purposes we think that would interest our customers and do not consider them as a violation of any of your rights. Please contact our customer service team if you wish to unsubscribe from our newsletter. When you create an account in our site, a record of your product selection will be recorded on our website.

We only will share your data with third parties for the purposes of meeting our commitment to you, for instance forwarding your address to shipping agents to deliver your order, checking your credit references with payment agencies to process the payment, identity check, credit check, validity of credit cards and monitoring credit rating.

We use Secure Socket Layer (SSL) technology to transmit your sensitive information to the parties that are given the permission to access to our systems. We will not store your private information after a transaction is complete. We will ensure that all the information you provided to us are kept private and confidential.

Cookies

When you browse our site, we use cookies to enhance, simplify and personalise your visit in our site. A cookie is a small text file sent by your browser that is saved on your computer or mobile device. Cookies help us in personalising your preference to help us to improve our business and services by collecting compile aggregate data about the site traffic and other statistics that we consider would help us in changing our site to provide our customers a better browsing and shopping experience. For instance, cookies will help us to remember the items you place in your shopping cart. To improve our understanding of our customers, we may contract with other third parties that can assist us in providing better services to our customers without providing them any of your personal data.

Ordering

When you make an order on our site, you can choose to pay with credit card, debit card or PayPal on our site. To protect our customers’ sensitive data, we work with trustable, reputable company to provide safe and shopping experience for you. When you confirm to pay, your credit card info will be transmitted through a very secured connection to the international security standard Payment Card Industry Data Security Standard (PCI DSS) to investigate the validity of your cards. We will not store your credit card info after a transaction is complete. If your credit card is not valid, we reserve the right to offer you another payment method to shop in our store. When you place an order in our site, it automatically acknowledges that you fully agree and consent with our Terms and Conditions and Privacy Policy.

Terms and Conditions

Please also visit our Terms and Conditions section establishing disclaimers and limitations of liability governing the use of our website. 

Contact us

If there are any questions regarding this privacy policy you may contact us.